Shipping policy

We keep shipping simple: free on every order within Canada, no minimum.

Shipping costs

Shipping is free on all orders within Canada.

Processing time

Orders are processed within 1 to 2 business days. Orders placed before 6:00 PM (EST) on a business day are usually processed the same day. Orders placed on weekends or public holidays are processed the next business day.

The weekly cut-off time is Friday at 3:00 PM (EST).

Delivery time

After processing, delivery typically takes 5 to 13 business days. In total, you can expect your order within 6 to 15 business days after placing it. Delivery times are estimates and may occasionally vary due to carrier delays, remote locations or customs processing.

Duties and taxes

Prices shown at checkout include all applicable charges for delivery within Canada. GST, HST, PST or QST is calculated at checkout where applicable. You will not be asked to pay additional duties on delivery.

Order tracking

As soon as your order ships you receive an email with a tracking link. Tracking usually becomes active within 24 hours of shipment. You can also follow your order on our Track Your Order page. If your tracking has not updated for more than 5 business days, contact us and we will look into it right away.

Address changes

Need to change your delivery address? Contact us as soon as possible through our contact page. If your order has not shipped yet, we will update the address for you.

Lost or delayed orders

If your order has not arrived within 15 business days of placing it, contact us. We will investigate with the carrier and, if your order is lost, send a replacement or issue a full refund.

Contact

Vaunti
1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Phone: +1 307 400 8256
Email: support@vaunti.com
Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday and Sunday: 10:00 AM to 4:00 PM (EST)